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Home / FAQ

  • Q Can I get a sample?

    A Yes, of course. We offer free sample for a small amount of products, but freight collected. You are welcomed to contact us for more details.
  • Q If we need technical support, can you offer us?

    A Sure, we have an experienced engineer team offering our customs with additional benefits with specific advice, which is based on clients’ special request, such as formula, painting, packing, etc. 
  • Q What should we do if your product can not run well?

    A Give us a detailed report including pictures onsite and products pictures. Then analyze the reason. Try to find a good way to solve the problem. If it’s our problem and not possible to solve, then we will give replacement.
  • Q How is your quality?

    A We have a very strict control system and 100% QC inspection before shipment.
  • Q Cutting materials: General Purpose?

    A For cutting a wide variety of stone, brick, block, masonry, concrete materials. 
  • Q The largest size of laser saw blade which you can do?

    A 1800mm diameter used in wall saw cutting reinforced concrete, segments thickness is 4.8mm or 5mm.
  • Q Difference between a laser and silver-brazed blade?

    A
    1) Different technology.
    2) In stone industry(cutting marble, granite, sandstone, etc.): There is no obviously different. As in stone industry. Cutting burden is not great, and has well water coolant.
    3) In construction industry (concrete, reinforced concrete, asphalt, etc.): It's mainly used in laser welded. The welding strength is enough to prevent excessive heat. 
  • Q Payment term?

    A Payment terms: T/T or LC or West Union.

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